User Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information when you use Jackpoty. We respect your privacy and aim to be clear about the data we hold, why we need it and the choices available to you. Where we refer to "we", "us" or "our" we mean Jackpoty as the operator of this site.

Types of data we collect

We collect several categories of information to operate the online casino and sportsbook and to provide secure, responsible service.

Personal data

This includes name, date of birth, email address, phone number, billing and contact address, and identity documents supplied for verification. We also collect account credentials and communication preferences.

Technical data

Technical data covers IP address, device and browser details, operating system, language settings, and activity logs. This helps us maintain site performance, fraud detection and basic troubleshooting.

Transactional data

We record deposits, withdrawals, betting history, game activity, bonus usage and payment method details. Payment information may include masked card numbers or Interac transaction references and other payment identifiers needed to process transactions.

How we use your information

We use personal and transactional data to create and manage your account, process payments, verify identity, deliver customer support, detect and prevent fraud, meet legal obligations and administer responsible gambling tools. We may use contact details to send service messages, security notices and marketing where you have given consent.

Data protection and storage

We protect data using industry-standard security measures and access controls. Data is stored on secure servers and accessible only to authorised staff and third parties who need it to provide our services. We retain personal data only for as long as needed to fulfil operational, legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, measure site performance and serve relevant content. You can manage cookie settings through your browser or the site cookie control. Disabling certain cookies may affect site functionality.

Your rights

If you are in Canada you have rights to access, correct or request deletion of your personal data, to object to certain processing and to withdraw consent for marketing at any time. To exercise these rights contact our support team. We will respond in accordance with applicable privacy standards.

Access, correction and deletion

To request access to or correction of your information, or to request account closure, contact us at [email protected]. We may ask for information to confirm your identity before acting on a request.

Information sharing and third parties

We may share information with payment processors, identity verification services, game providers, fraud-prevention partners and legal authorities where required. We do not sell personal data to third parties. Any third party with access to personal data is required to protect it in line with our standards.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on this page and communicated to account holders when appropriate. Continued use of our services after changes indicates acceptance of the updated policy.