Responsible Gambling at Jackpoty Casino

At Jackpoty we take responsible gambling seriously. We want play to stay fun and under control, so we provide practical tools and clear guidance to help you manage your time and money. If you ever feel your play is becoming a problem, contact us and we will work with you to find the right support options.

Our player protection principles

We work to protect players by offering easy-to-use controls, prompt customer support, and impartial information on safer play. We encourage informed choices, honest account information, and using the controls available in your account to prevent harm from excessive gambling.

Activity-control tools

You can manage your activity directly from your account. Our tools are designed to be immediate and straightforward so you can take action as soon as you need to.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits are adjustable in your personal limits section; if you need help changing a limit, contact support via live chat or [email protected].

Loss limits

To control your losses, you can set loss limits for a chosen period. These limits prevent you from exceeding a set amount lost over that time frame and are visible in your account settings.

Time limits and session reminders

Use session reminders or reality checks to track how long you play. You can set automatic reminders or a maximum session length to encourage breaks and help keep play balanced.

Account breaks and self-exclusion

If you need to step away, you can take a temporary account break or choose self-exclusion for a longer period. Self-exclusion blocks access to your account and can be extended by contacting support. We will respect your choice and provide information on next steps.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, hiding gambling from others, borrowing money to gamble, skipping responsibilities to play, or spending increasing amounts to get the same feeling. If any of these apply, consider using limits, taking a break, or seeking professional help.

Tips for staying in control

Practical steps include setting pre-play budgets, using deposit and loss limits, scheduling regular breaks, avoiding gambling when stressed or under the influence, and not treating gambling as a way to earn money. Try small, manageable limits and review them regularly.

Professional help and support organisations

If you need further assistance, consider reaching out to specialist support services. Organisations such as Gamblers Anonymous, GamCare, and Gambling Therapy offer confidential advice and practical support. If you want us to help connect you with third-party services or adjust your account restrictions, contact our team via live chat or [email protected].