Contact our team
Need a hand? Jackpoty support is here to help with account-related questions, withdrawals, payment methods, or technical concerns. Whether you have a query about your bonus balance, free spins, active promotions, featured games, recent wins, or our live casino, live betting and slots options, our team can assist quickly and professionally. Use the convenient channels below to reach us for general feedback or specialized account support.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account, withdrawals and payment methods |
| General enquiries | [email protected] - Questions about promotions, featured games, site updates and payment methods |
| Affiliate enquiries | [email protected] - Partner and marketing enquiries, affiliate program and tracking |
| Phone | +1 647 392 1845 - Phone support for urgent account issues and verification |
| Working hours | Mon-Fri, 09:00-18:00 - Email replies 24/7 |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or cases that require explanations or documents. Please include a clear subject line and any relevant account details, and make sure your contact information is up to date to avoid delays. We'll respond as quickly as possible and may request additional documents to complete verification or resolve your inquiry.
Send us a message
Response Time
Support reply times: our support team aims to respond to most inquiries within one business day. Simple account and payment questions are usually resolved quickly, while complex issues such as KYC checks or dispute investigations can take longer depending on required verification and third-party input. We'll keep you updated on progress and next steps throughout the process.
Feedback
Got feedback or ideas to make Jackpoty better? We’d love to hear from you. Send suggestions about site layout, game selection, banking options or anything else, we read every message and use feedback to improve features, promotions and the overall user experience. Your input helps shape updates, so please share your thoughts via live chat or email at [email protected].